Roshan Philip

About Roshan Philip

We love our customers. We love solving problems. Enter AWS. We\'re not just in the business of innovation in cloud computing, we\'re in the business of making sure our customers are successful, working with them everyday to solve some of their most challenging problems. As a Principal at AWS Professional Services, I work with customer leadership and business sponsors to plan, execute and scale out AWS solutions that have a far reaching impact for their end customers. With upwards of 50+ stakeholders drawn from the Customer, Partner, Go to Market, Service and Account teams; I am the single threaded leader responsible for building, leading and developing teams of 40+ consultants on some of our most complex and strategic engagements with our customers. I strive to be a trusted advisor for my customers\' and the teams I lead. I view this role through the lens of a servant leader, asking myself two questions when I engage with the customer or my team-\"what is the problem we are trying to solve for?\" and \"what obstacles do I need to remove for you to solve that problem?\". As a Principal, I own every stage of a customer engagement, with success being defined not just in terms of delivery, but in terms of specific outcomes we have helped achieve for our customers. My team leverages a high-touch engagement model, leveraging in-house expertise and our partner network across a variety of industry and cloud service verticals. The objective is to remain focused on solving real world problems for our customers. I currently focus on the Automotive practice, which, similar to other industries, is going through a disruption driven by technology, changing customer preferences and new market conditions. I bring over 15 years of experience in areas as diverse as operations & logistics and responsible sourcing. I started my career as a \"field operations\" guy so a lot of the work I did centered on designing, testing and launching operations that could deliver packages to our customers-really fast. I managed the technology roadmap and product development for new enhancements to our technology platform used by drivers, and successfully worked with our Fulfillment Center teams to increase sort capacity and accuracy of shipment transfers to Delivery Stations. This experience weaved together the ability to be comfortable with ambiguity, breaking down complex problems, being a self-starter and moving fast to execute solutions.

Experience

1. Principal, Engagement & Delivery

   Amazon Web Services (AWS)

   Apr 2022 — Present · TX, US

   As a Principal, I lead strategic customer programs (>$5MM) during the validation, execution and scale out stage. I develop long-term Professional Services strategies and execute those strategies with customers in partnership with our Global Account teams. I also work closely with AWS Services, Go To Market and Partner Development teams. As a Principal, I position my team to be trusted advisors for our customers as they progress through varying stages of their cloud adoption journey. As a long term Amazonian, I am obsessed about successful outcomes for the Customer. My team collaborates across the entire AWS organization to bring access to product and service teams, to get the right solution delivered at the right time, and drive feature innovation based upon customer needs. I plan, and execute across a portfolio of programs, including budget & deliverable responsibilities. I am responsible for building high performing teams of consultants with superior technical depth and outstanding customer relationship skills. I lead discussions with our engineering teams to convey partner and enterprise customer feedback as input to AWS technology roadmaps.

Education

• Loyola Institute of Business Administration, Chennai

  Exec. Post Graduate Diploma in Human Resource Management, Human Resources

  2003 — 2004

• KJ Somaiya Institute of Management Studies and Research,Mumbai

  MBA, Management

  2004 — 2006

• University of Madras

  BE, Electronics & Communications Engineering

  1999 — 2003

• The University of Texas at Austin

  Master’s Degree, Public Affairs

  2016 — 2017

• Indian High School, Dubai

  CBSE, XII, Science

  1985 — 1999

Skills

• Program Management
• Sourcing
• Operations Management
• Logistics Management
• Transportation
• Business Process Improvement
• Account Management
• People Management
• Leadership
• International Logistics
• Key Account Management
• Human Resources
• Sales
• Sales Operations
• Customer Service
• Strategy
• Start-Ups
• Computer Network Operations
• Coaching
• Project Planning
• Customer Relationship Management (Crm)
• Airlines
• Network Operations
• Management
• Logistics
• Supply Chain Optimization
• New Business Development
• Non-Profit Volunteer
• Team Leadership
• Freight
• Project Implementation
• Team Management
• Disaster Response
• Business Development
• Service Delivery
• Cross-Functional Team Leadership
• Performance Management
• Crm