Roshan Silvester Lopez
Specialist I - CareStack Practice Management Software
- Role
- Specialist i - Product Support at CareStack™ - Dental Practice Management
- Location
- Kochi, KL, IN
- LinkedIn followers
- 500 followers
About Roshan Silvester Lopez
Engineer by design. Let’s connect, unless you still use Internet Explorer. Then we…
Experience
Specialist i - Product Support
CareStack™ - Dental Practice Management
Dec 2024 — Present
At CareStack, I work with dental practices to make sure their practice management software runs smoothly. My role combines problem-solving, client communication, and process improvement.• Implemented a Jira Ticket Tracker automation that enhanced ticket resolution efficiency by 13%, optimizing support operations.Day to day, I troubleshoot product issues, streamline workflows, and turn technical challenges into practical solutions that fit into how teams actually work. I focus on details, look for patterns, and aim to make support feel less like fixing problems and more like helping clients succeed.
Education
Government Engineering College, Thrissur
Bachelor of Technology, Electronics and Communications Engineering
2019 — 2023
Kendriya Vidyalaya
Schooling
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