Roshan Harith
Electric Vehicles | Customer Experience | Retail Experience | Network Expansion | Strategy | Program Management | Trail runner | Outdoorsman
- Role
- Head of Customer Experience at River
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Roshan Harith
With a proven track record of building and scaling organizations from the ground up, I…
Experience
Head of Customer Experience
Jan 2024 — Present · Bengaluru, IN
Driving customer experience innovation and growth at River Mobility by leading the following teams/functions-Retail experience- Expanding River’s retail and service footprint with best in class design and customer journeys.Training - Developing and implementing comprehensive training programs to enhance staff performance.Customer experience strategy- Implementing rigorous quality assurance tracking and monitoring measures to ensure exceptional customer experiences.CX Ops- Leveraging data-driven insights (CSAT/NPS) to identify areas for improvement and drive continuous innovation
Education
B. M. S. College of Engineering
Bachelor of Engineering (B.E.), Industrial Engineering and Management
2010 — 2014
Skills
- Supply Chain Management
- Engineering
- Commissioning
- Transportation
- Manufacturing
- Project Engineering
- Process Engineering
- Project Planning
- Logistics
- Steel
- Logistics Management
- Factory
- Industrial Engineering
- Logistics
- Tqm
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