Roshan Yadav
Software Specialist at eClinicalWorks |Technical Engineer | Front End Specialist | Communication Expert.
- Role
- Software Specialist at eClinicalWorks
- Location
- Thane, MH, IN
- LinkedIn followers
- 500 followers
About Roshan Yadav
A Support Engineer with additional Product Analyst experience having analyzing & evaluating data to support product development and optimization. My expertise includes conducting market research, identifying trends and opportunities, and analyzing customer feedback to inform product decisions.I have experience working with cross-functional teams, including product managers, engineers, & designers, to develop and launch products that meet customer needs and drive business growth. Additionally, I am proficient in using data analysis tools and techniques to create reports and dashboards that provide insights into product performance and customer behavior.My strong communication and collaboration skills enable me to work effectively with stakeholders across the organization to prioritize product features, track progress, and make data-driven decisions. I am highly adaptable and thrive in fast-paced environments where I can apply my analytical & problem-solving skills to make an impact.
Experience
Software Specialist
Nov 2021 — Present · Mumbai, IN
Provide technical support to customers via email, phone, and chat, troubleshooting and resolving issues related to software products and services.Collaborate with cross-functional teams, including Product Management & Analysts, Engineering, and QA, to identify and resolve technical issues affecting customers.Analyse and interpret large amounts of data to identify patterns and trends, and develop solutions to improve product performance and user experience.Develop and maintain strong relationships with customers, providing ongoing support and communication to ensure customer satisfaction.
Education
Thakur College of Science & Commerce
Bachelor's Of Computer Science
2018 — 2021
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