Roshan Verma
Lead Associate at WNS
- Role
- Assistant Lead at WNS
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Roshan Verma
Dynamic and detail-oriented Banking & Financial Services professional with 11+ years of diversified experience across Retail Banking Operations, Payments Processing, Claims Adjudication, Account Services, and Back-Office Operations.Currently working as a Lead Associate at WNS Global Services (First Abu Dhabi Bank – UAE Process), I specialize in: Domestic & Cross-Border Payments (UAEFTS, UAEIPP, SWIFT, DDS, ICCS) Fund Transfers, Reversals, Chargebacks & Settlement Processing Fixed Deposit Booking, Renewal & Liquidation Compliance with CBUAE Guidelines & EOD Reconciliation Dispute Resolution & Customer-Centric Issue HandlingBefore this, I spent nearly a decade at Genpact managing brokerage operations, MIS reporting, account maintenance, and financial process management for a U.S-based client, along with US Healthcare Claims adjudication for Aetna.My strengths include: Process Development & Optimization Quality Assurance & Risk Compliance Excel-Based Data Analysis & High-Accuracy Data Entry Training, Mentoring & Documentation (SOP Creation) Strong communication with clients and cross-functional teamsI am passionate about building efficient workflows, improving customer experience, and ensuring seamless financial operations. With a solid foundation in Life Sciences and a certification in Lean Six Sigma, I continuously seek opportunities to enhance service delivery and operational performance.
Experience
Assistant Lead
Aug 2025 — Present · IN
Retail Banking
Education
Veer Bahadur Singh Purvanchal University (VBSPU), Jaunpur
Bachelor of Science - BS
2008
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