Roshan Thombre

About Roshan Thombre

Dedicated Order Management Professional | B2B & E-commerce Specialist | SAP ExpertI am a results-driven Order Management professional with a proven track record of efficiently handling PAN India operations for B2B and E-commerce customers. My expertise lies in seamlessly coordinating with cross-functional teams, utilizing SAP systems, and ensuring impeccable customer satisfaction through precise order management. Key Achievements: Efficient Multichannel Order Management: Proficient in managing diverse channels, including GT, MT, E-commerce, and B2B, ensuring smooth operations and customer satisfaction. Streamlined Workflow: Implemented rigorous checks and verification processes for customer orders and purchase orders, minimizing errors and enhancing efficiency. Real-time Communication: Established robust communication channels with Sales, Logistics, Commercial, Demand Planning, and Finance teams to ensure timely updates on order status. SAP Expertise: Adept at booking sales orders, amendments, cancellations, and purchase orders in SAP, streamlining processes and minimizing discrepancies. Inventory Management: Collaborated closely with Production and Planning teams to maintain real-time availability, reducing delays and optimizing stock levels. Effective Promotions Management: Ensured seamless coordination with planning and logistics teams for promotional availability, highlighting discrepancies for swift resolution. Master Data Accuracy: Maintained up-to-date Distributor SKU Master data, ensuring precision in all transactions. Financial Acumen: Proficient in generating debit and credit notes, as well as Performa Invoices, while validating claims for customer satisfaction. Collaborative Leadership: Coordinated with Sales Executives, Area Sales Managers (ASM), Regional Sales Managers (RSM), and Distributors to ensure a seamless supply chain.

Experience

1. Specialist Operation Support

   Hasbro

   Jan 2023 — Present · Mumbai, IN

   The Area of Responsibility Included:1. Major focus on PAN India Order Management for B2B & E-Commerce customers.2. Close coordination with Sales, Logistics, Commercial, Demand Planning and finance teams.3. Check and verify customer orders and in customer PO like, product, price, quantity, and paymentterms etc.4. Booking sales orders, order amendments order cancellations and purchase orders in SAP.5. Complete Order Management for different channels (GT, MT, Ecom & B2B).6. Check availability with the Production and Planning team and inform the customer of the deliverystatus of the material.7. Create delivery orders and inform the warehouse and logistics team to execute & and dispatch the material.8. In case of a delay in delivery, coordinate with the logistics team and keep the customer informed onthe status of the material dispatched.9. Following up for Promo availability as per the plan in coordination with the planning and logistics teamand highlighting in case of discrepancy.10. Master Management: Distributors SKU Master are always kept updated.11. Updating and checking the price list in the system12. Generating debit and credit notes.13. Booking SRN in the system.14. Updating distributor specific order sheet with new products.15. Validating the claims of Credit note and Debit note for customer prior to approval from senior person.17. Coordinating with Sales Executive, ASM, and RSM & Distributor for the smooth supply of material.Reports - Stock Report, Fill Rate Report, Inventory Flow, Coverage Report, Free Sample Report etc.

Education

• University of Mumbai

  Computer engineering

  2008 — 2014