Roshan Rohikar
Service Delivery Analyst | Service Delivery Manager | ITSM (ITIL) | SLA Governance | Incident & Change Coordination | Global Operations
- Role
- IT Analyst at HCLTech
- Location
- Nagpur, MH, IN
- LinkedIn followers
- 500 followers
About Roshan Rohikar
ITIL 4 Certified Service Delivery Professional with 3+ years of experience managing high-stakes IT operations for Fortune 500 global clients. Expert in bridging the gap between technicalinfrastructure and executive business goals by presenting integrated SLA Dashboards and Network Performance Reports during Monthly (MSR) and Quarterly Business Reviews (QBR). Specialized in SLA Governance (Credit Management), Capacity Planning, and Forensic Incident Analysis (NetFlow) to drive 100% contractual compliance and 99.9% service stability. Proven track record of high performance, including a #7 PAN India ranking in revenue operations and managing startup growth from 1.8 Cr to 2.5 Cr.
Experience
IT Analyst
Aug 2024 — Present · Nagpur, IN
Education
Shri Ramdeobaba College of Engineering and Management
Master of Business Administration - MBA, Human Resources Management/ Marketing
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