Roshan Mishra
Senior Software Engineer @HCLTech
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WORK HISTORY
Senior Software Engineer @HCLTech
Noida, IN
EDUCATION
New Sainik Public School
12th, PCM
Mahavir Swami Institute of Technology
Bachelor of Technology - BTech, Computer Science
PIONEER CONVENT SCHOOL
10th
Guru Gobind Singh Indraprastha University
Bachelor of Technology, Computer Science
ABOUT ROSHAN MISHRA
I am an experienced L2 Application Support professional specializing in the Argus Application within the Volvo Group project. My role involves providing end-to-end support across incident management, service requests, access management, and change implementation. I work closely with global teams and end-users to ensure smooth operations and timely resolution of issues while adhering to ITIL processes and SLA commitments.With strong expertise in ServiceNow, Azure DevOps, and Oracle Siebel CRM, I have successfully managed integrations, streamlined workflows, and improved customer experience. I thrive in problem-solving, analytical thinking, and cross-team collaboration, ensuring business continuity and user satisfaction.Key strengths include:*Incident & Service Request Management (ServiceNow)*Access Management & User Support*Change Requests & Release Coordination (Azure DevOps)*Process Improvement & SLA Management*Strong Communication with Business Users and Technical TeamsI am passionate about leveraging technology and processes to deliver reliable, high-quality support and continuously improve system efficiency.
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