Roshan Dey
Senior Analyst at Hexaware
- Role
- Senior Analyst at Hexaware Technologies
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Roshan Dey
Self-motivated and detail-oriented professional with over 8 years of experience across the Banking and Healthcare sectors. Currently working as an Account Maintenance Specialist supporting the NAM region with 1.3 years of experience in the banking domain, following 6.9 years in the healthcare industry. Proven ability to manage client interactions, ensure data accuracy, and adhere to process compliance. Known for a strong work ethic, excellent communication skills, and a keen eye for operational efficiency.
Experience
Senior Analyst
Apr 2024 — Present · Navi Mumbai, IN
Managing the production activities of both the Mumbai and Chennai teams.Conducting daily BAU (Business-As-Usual) calls to discuss updates and team progress.Tracking daily production and quality metrics to ensure performance standards are met.Responding to client emails regarding assigned tasks and ensuring timely completion.Preparing and maintaining key reports including:Daily Production ReportEnd-of-Day (EOD) ReportMonthly Training TrackingInternal Quality TrackingLeading weekly client calls to provide updates, clarify doubts, and discuss ongoing or upcoming tasks.
Education
University of Mumbai
Bachelor of Commerce, Business/Commerce, General
2014 — 2017
University of Mumbai
Bachelor of Commerce - BCom, University Studies
2014 — 2017
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