Rose Yao
Manager, Loan Operations @Infrastructure Ontario
Signup · Get unlimited contacts
WORK HISTORY
Manager, Loan Operations @Infrastructure Ontario
Toronto, ON, CA
Lead a 6-person lending operations team managing a $7B portfolio of loans to municipalities, non-profits, and other public sector entities for a provincial Crown agency providing affordable, long-term financing for infrastructure modernization. Serve as the final signing authority, ensuring full compliance, accuracy, due diligence, and adherence to standards.DELIVERED RESULTS:• Coordinate and oversee application reviews, transaction activities, setup, and ongoing maintenance for $100M+ loans, funding projects including road and bridge restorations, recreation centre builds, affordable housing, and more.• Met increased demand by adding and training 2 new loan operations staff. Mentor and coach the team and manage HR duties.• Enabled new lending options by creating 2 new loan products, a deferred payment program and a revolving credit line. Now working on a new loan product in collaboration with external IT consultants and developers, which will involve overseeing the test phase and acting as a key liaison between finance, treasury, credit, and legal to ensure a smooth implementation.• Partnered with a third-party fund management company to manage capex for clients, leading the entire setup and reporting process.• Ensure compliance with insurance requirements for all non-municipal loans by liaising with insurers and approving packages.• Improved operational efficiency and communication for 30 staff by restructuring folders, working with the SharePoint team.• Recognized for delivering accurate, high-clarity finance reports with insight-rich data analytics to senior executives.• Improved efficiency through process automation and a more intuitive UX by upgrading the loan management system.
EDUCATION
University of Toronto - Rotman School of Management
Bachelor of Commerce - BCom
SKILLS
ABOUT ROSE YAO
I’m a hyper-responsive, reliable management professional with 10+ years of experience in effectively leading, training, and mentoring teams and creating customer-focused strategies to deliver consistent, efficient, and accurate operations.My skillset includes streamlining processes, upgrading systems and controls, and coaching staff to ensure optimal outcomes and internal/external customer satisfaction. I’m hardworking, proactive, and respected by customers and team members as a go-to for solutions, information, and support. I also excel when collaborating with stakeholders across finance, treasury, credit, legal, IT, and third-party vendors.My career highlights include:• Managing a $7.0+ billion portfolio of loans to municipalities, non-profits, and other public sector entities for provincial Crown agency Infrastructure Ontario, serving as final signing authority and go-to for compliance, accuracy, and due diligence.• Overseeing application reviews, transaction activities, setup, and ongoing maintenance for $100M+ loans.• Boosting opportunity by creating 2 new loan products, a deferred payment program and a revolving credit line.Operations Management • Financial Analysis & Due Diligence • Budgeting & Accounting • Team Building & Leadership • Data Analysis & Reconciliation • HR • Business Administration • Customer Experience • Financial & Data Modeling • Mentoring & Training • Project Management • Market Analysis & Research
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.