Rosemond Chito
Software Engineer/ Electrical & Electronics Engineer
- Role
- Servicenow Software Engineer at Oracle
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Rosemond Chito
Six years of experience working with ServiceNow platform having strong knowledge of…
Experience
Servicenow Software Engineer
Jul 2022 — Present
Performed more complex troubleshooting investigations reviewing front-end applications by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally•Performed more complex troubleshooting investigations via back-end methods by capturing log files, querying tables, updating database fields, and updating/cycling servers•Prioritized the work of self and others based on severity and urgency and balancing client and business needs in complex situations•Collaborated across teams and organization to ensure complex issues are addressed by the appropriate individuals, document notes, activities, resolutions, and other knowledge articles throughout the lifecycle of an investigation•Delivered post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involved resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services•Worked as a primary point of contact for customers, responsible for facilitating customer relationships with Support and provided advice and assistance to internal Oracle employees on diverse customer situations and escalated issues•Worked as technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products•Provided support to customers who contact the Oracle Solution Center and maintained high level of customer satisfaction while meeting guidelines (mostly through electronic means)•Worked with general guidance from senior support engineers and management and, in some areas, worked independently
Skills
- Plc Programming
- Computer Engineering
- Visual C++
- Matlab
- Research
- Signal Processing
- Simulink
- Pspice
- Algorithms
- Microsoft Office
- Programmable Logic Controller %28plc%29
- Simulations
- C#
- Html
- Proteus
- Cd Lite Program
- Electronics
- Powerpoint
- Windows
- Troubleshooting
- C++
- Project Management
- Ni Multisim
- Electrical Engineering
- C
- Programming
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