Rosemary Connor

About Rosemary Connor

Achieving a balance between client and service provider, being a trusted partner to both, and prioritizing their mutual success isn’t always straightforward. Managing this balance requires sharp judgment and extensive experience. Improving client satisfaction, retention, and growth is the vision that has propelled my career as a Delivery Project Executive. I’ve thrived in an industry of data and financial metrics which I’ve leveraged to improve business processes, maximize resources, drive revenue growth, and discover significant cost savings for both my clients and employers. I’m also a hands-on global leader. I’m passionate about boosting and maintaining high morale. A happy, well-developed, and motivated team delivers at the top of their game. That’s why I firmly believe in spending time in global delivery centers to observe, receive feedback from my teams, and collaborate on innovations and process improvements.CAREER HIGHLIGHTS - Increasing profit margins within first and second year of managing new account by automatingprocesses, consolidating work, and offshoring work where appropriate—ultimately saving hundreds ofthousands in annual costs Meeting client expectations during high-volume un-forecasted hiring initiatives by demonstrating flexibility and agility during aggressive timelines with client satisfaction reflected in boosted NPS scores Triggering faster start times for large-scale projects and lowering onboarding/training costs for client accounts after launching a virtual shared service centerWORK LIFE BALANCE: I love to travel internationally. I’m a running fanatic—from participating in run clubs and running in races to volunteering at races—and a watersport enthusiast including stand-up paddle boarding, snorkeling, surfing, and saltwater fishing. I\'m also an avid blood donor and an animal rescue supporter.SPECIALTIES: Client Services, Client Relationship Management, Customer Satisfaction, Account Management, Service Delivery Optimization, Contract Management, Continuous Improvement, Program/Project Management

Experience

1. Client Services Director

   Cielo Talent

   Jul 2021 — Present · Carlsbad, CA, US

   Management and oversight for 2-5 Recruitment Process Outsourcing (RPO) accounts simultaneously with full P&L responsibility. On-going development of advisory relationships with customer stakeholders and executive sponsors in the healthcare portfolio. Cultivates a high performing, collaborative and inclusive working environment for teams across the globe regularly yielding engagement scores >75%.

Education

• American University

  BS, Business Administration

  1994