Roselyn Uleh
Director, Customer Success @Syntasa
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WORK HISTORY
Director, Customer Success @Syntasa
London, GB
Creating strategies and processes that empower businesses to turn data into actionable insights and measurable outcomes. My role is rooted in driving value, enabling retention, and building scalable frameworks that put the customer at the centre of everything we do.Key Responsibilities:Customer Success Strategy → Designing and implementing frameworks to ensure seamless onboarding, engagement, and retention.Process Optimisation → Establishing scalable customer success workflows, performance tracking systems, and feedback loops.Data Activation → Helping organisations leverage data for personalisation, audience segmentation, and predictive modelling.Customer Advocacy → Acting as a trusted partner to align customer goals with Syntasa’s solutions, ensuring measurable ROI and satisfaction.Cross-Functional Collaboration → Partnering with internal teams to align product capabilities with customer priorities.
EDUCATION
Saïd Business School, University of Oxford
Strategic Innovation Program, Executive Education
The University of Edinburgh
Bachelor of Laws (LL.B.), Law
Harvard Law School
HarvardX, Contract Law: From Trust to Promise to Contract
St Aloysius' College Glasgow
Advanced Highers, Highers, Intermediate 2, and GCSE
The Chartered Institute for Securities & Investment (The CISI)
Introduction to International Investment
ABOUT ROSELYN ULEH
Sharing customer-first strategies that help businesses and founders achieve sustainable growth by building loyalty and driving revenue. With expertise in SaaS, customer success, and transformation, I design solutions for global enterprises to drive innovation and revenue growth, while guiding founders to build bold, scalable brands. By leveraging customer data to create actionable insights, I help businesses optimise journeys, personalise experiences, and increase retention. Over the years, I’ve worked across industries like professional services, finance, and technology—solving complex challenges and delivering measurable results for clients in sectors as diverse as retail, energy, manufacturing, government, beauty and cosmetics, and healthcare. My work is always guided by: Customer-Centricity → Putting customers at the heart of every decision. Growth and Innovation →Driving bold ideas for sustainable success. Transparency → Building trust through clear communication and collaboration. Data-Driven Insights → Turning information into actionable strategies that deliver results. If you\'re working on something exciting or tackling a tough challenge, let’s connect—I’d love to chat.
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