Roselle Royal
Instructional Designer | Training Content Creator | Technical Documentation Specialist | CRM Trainer (Kapture CX)
- Role
- Training and Quality Manager at Kapture CX
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
Experience
Training and Quality Manager
Dec 2022 — Present · Bengaluru, IN
As a Training and Content Specialist with deep experience in technical documentation, training program design, and video-based learning, I specialize in translating complex CRM workflows and product features into clear, engaging, and scalable training content.I currently work on creating end-to-end training solutions for Kapture CX — from user manuals and scenario-based assessments to slide-based learning modules with voiceover scripts and video editing for LMS platforms. My work supports field technicians, customer support agents, and project managers by simplifying onboarding, streamlining process understanding, and improving adoption of platform features like Fastlane AI workflows, ticketing modules, and customer configuration settings.
Education
Laidlaw Memorial School & Junior College
B.Com
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.