Rose Lemos

About Rose Lemos

Focused project management and compliance professional with extensive project management, governance, risk management, compliance (GRC), and information technology experience. Project management expert specialized in managing projects of varying sizes and complexity. As a compliance governance specialist, understands the importance and delivery of organization-wide corporate compliance, providing security and data protection. I work together with compliance, governance, risk, regulatory teams and business leaders to proactively protect data, prioritize and manage risk, and meet all security and compliance requirements.Expert specialized in managing NICE systems implementation, deployment and support for 15 years with global users in the call center environments. Systems implementation, deployment and support of global users in the regulatory compliance, public safety and call center environments.Experienced project management professional, compliance, governance and technical specialist who is able to build and strengthen relationships/partnerships between all organizations and stakeholders, immediately adding value to any project.An energetic and thinking individual with exceptional verbal and written communication skills; excellent analytical and problem solving skills. I achieve successful results by profitably blending project management and governance compliance experience with keen interpersonal skills to build local and global relationships that work, achieving successful outcomes.

Experience

1. Senior Project Manager-compliance Governance

   HCLTech

   Feb 2015 — Present

   Expansion of responsibilities widened the scope in project management of systems support and implementation; and governance, risk and compliance programs for The Walt Disney Company. Business analysis assessment of goals and business needs for business analysis outcomes, inclusive of defining/analyzing/managing/documenting requirements.

Education

• Boston College

  Certification, Project Management

• Boston University

  Project Managment Certificate, Project Management, PMI Curriculum

• Nova Southeastern University

  Bachelor of Science, Business Administration

• Nova Southeastern University

  Master of Science - MS, Management Information Systems

• Nova Southeastern University

  Master's of Science, Management Information Sciences

  1987 — 1999

Skills

• Software Documentation
• Visio
• Nice Systems Project Management
• Disaster Recovery
• Call Center
• System Deployment
• Crm
• Itil
• Nice Systems Support
• Strategic Communications
• Strategy
• Call Centers
• Training
• Testing
• Voice Over Ip (Voip)
• Operations Management
• Change Management
• Telecommunications
• Nice Systems Implementation
• Customer Service
• IT Management
• System Administration
• Event Management
• Safe Harbor Compliance
• Change Management / Itil
• Troubleshooting
• Integration
• Contact Centers
• Vendor Management
• Call Recording - Call Center Environment
• Project Planning
• Customer Relationship Management (Crm)
• Management
• Technical Support
• Project Delivery
• Budgets
• Pci Dss
• Project Management
• Human Resources
• Cisco Technologies