Rose Bright

Data Engineer @Bell

Toronto, ON, CA

Actively contributed as a member of an Agile team, developing new functionalities and collaborating with business stakeholders to understand requirements and deliver effective data solutions and dashboards.* Mentored and onboarded new team members, providing guidance on tools, technologies, and best practices to ensure smooth integration and knowledge transfer.* Maintained and optimized existing dashboards and reports, promptly resolving incident tickets and issues to ensure optimal performance and user satisfaction.* Assumed the role of tech lead and team lead during manager\'s absence, ensuring seamless workflow, effective communication with partner teams and executives, and successful project delivery.* Implemented a smart documentation approach, leveraging inline code comments to generate business-friendly documentation that automatically stays up to date with code changes, reducing documentation latency.* Utilized Microsoft Copilot to accelerate the migration and development of new modules and functions across different programming languages, significantly reducing the overall development lifecycle and delivery timeline.* Collaborated with various business units across Bell Canada, including customer support, call centers, HR, employee management, workforce management, service assurance, sales, operations, customer self-serve platforms, and customer relationship management systems.* Developed end-to-end solutions for customer relationship ticketing systems, time management systems (IEX, Exony, NICE), and NPS and LEI metrics.