Rose Segreti Wasserman

About Rose Segreti Wasserman

PROFILE Customer Success and Education Leader with over 15 years of experience…

Experience

1. Senior Enterprise Account Manager

   Procare Solutions

   Oct 2020 — Present · Denver, CO, US

   I manage a portfolio of enterprise child care clients from post-acquisition through long-term success, driving software adoption and customer satisfaction. I serve as the primary advisor, aligning product features with market needs and advocating for client-centric enhancements- Deliver a 99% client retention rate by listening to clients, establishing trust with executive stakeholders, and delivering tailored, needs-based solutions- Increased client satisfaction through regular business reviews, monitoring KPIs, and data-driven insights that support client objectives and optimize product use- Spearhead Procare’s mission to streamline child care operations by empowering clients to make data-driven decisions leading to implementation of innovative technology solutions, and enabling greater focus on child-centered initiatives- Drive Product, Support, Finance, and Development teams to proactively address client feedback and necessary improvements, ensuring enhancements that elevate client satisfaction while reinforcing Procare\'s competitive market position.

Education

• Wheelock College

  Bachelor of Science (BS)

Skills

• Educational Technology
• Classroom
• Leadership Development
• Nonprofits
• Training
• Teaching
• Curriculum Development
• Special Education
• E-Learning
• Leadership
• Grant Writing
• Customer Presentations
• Teacher Training
• Staff Development
• Team Leadership
• Program Management
• Public Speaking
• Instructional Design
• Program Development
• Adult Education
• Curriculum Design
• Early Childhood Education
• Child Development
• Literacy
• Educational Leadership
• Program Evaluation