Rosario Kimberly Hart
Regional Key Account Manager @Factor IT
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WORK HISTORY
Regional Key Account Manager @Factor IT
Client Relationship ManagementServe as the primary point of contact for assigned clients.Build and maintain strong, long-term relationships to ensure client satisfaction and retention.Conduct regular check-ins and business reviews to understand evolving needs.Account Strategy & PlanningUnderstand the client’s business objectives and align technology solutions accordingly.Develop and execute account plans to drive growth and maximize value for both the client and the company.Identify upselling and cross-selling opportunities.Project Oversight & CoordinationCoordinate with internal teams (developers, engineers, support) to ensure timely and high-quality service delivery.Monitor project milestones and ensure deliverables meet client expectations.Act as a liaison to resolve any issues or risks.Performance & Metrics TrackingTrack account performance, service usage, and satisfaction levels using KPIs and client feedback.Generate and present reports on account health and progress.Contract & Renewal ManagementAssist in the preparation of proposals, renewals, and pricing discussions.Ensure contract terms are met and anticipate renewal timelines.Client AdvocacyRepresent the client’s voice internally to ensure product or service improvements.Share client feedback with product and technical teams.Market & Industry AwarenessStay informed on technology trends, client industries, and competitive offerings to add value in every interaction.
EDUCATION
Emeritus - LATAM
TRANSFORMACIÓN DIGITAL Transformación de los negocios a gran escala
Universidad Autónoma Gabriel René Moreno
Ingeniería
Business School UAGRM
Diplomado
EAE Business School
Master's degree
MIU City University Miami
Data & Business Analytics
EMERITUS Institute of Management - LATAM
Diplomatura
Mindset and Skill Academy
Analyst Silling Through Service
Columbia Business School
Digital Marketing, Customer Engagement, Social Media, Planning & Analytics
Centro de e-Learning UTN FRBA
Tecnologías BPM, simulación y automatización de procesos
SKILLS
ABOUT ROSARIO KIMBERLY HART
I am a business development and technology sales professional focused on helping organizations modernize their operations through digital transformation, tailored technology solutions, and strategic staffing services. My goal is to drive measurable improvements in efficiency, revenue growth, and long-term scalability across diverse industries.I bring a strong hybrid sales profile combining hunter and farmer capabilities. As a hunter, I have actively identified and pursued new business opportunities, opened untapped accounts, and positioned technology and staffing solutions in competitive and emerging markets such as Bolivia and Chile. As a farmer, I successfully expanded existing portfolios by strengthening client relationships, uncovering cross-sell and upsell opportunities, and driving continuous revenue growth.Additionally, I have experience in technology staffing, connecting organizations with specialized IT talent aligned to their technical and operational needs. This includes consultative selling of staffing solutions, understanding workforce gaps, and supporting clients in scaling their teams efficiently.Client retention has been a cornerstone of my career, supported by proactive post-sale engagement, relationship-driven sales, and a personalized service approach. This strategy has enabled me to build long-term partnerships, generate recurring business, and expand a strong professional network across the region.
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