Rosario Lopez
Teller @Novo Federal Credit Union
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WORK HISTORY
Teller @Novo Federal Credit Union
Ensured customer satisfaction by proactively initiating conversations to address financial concerns or inquiries. Resolved issues promptly and efficiently, whether disputing unauthorized charges or issuing refunds, to maintain a positive experience.Mitigated risks by diligently identifying and reporting suspicious activity and potential fraud, with a focus on counterfeit currency and fraudulent checks. Scrutinized bills for irregularities and verified the authenticity of checks through online resources.
EDUCATION
Mt. San Antonio College
Associate of Arts - AA, Communication and Media Studies
California State University, Fullerton
Bachelor of Arts - BA, Public Relations, Advertising, and Applied Communication
ABOUT ROSARIO LOPEZ
At Berg Enterprises since March 2024, my role as Marketing Coordinator draws on my expertise in orchestrating engaging social media campaigns and fostering robust community relations. My strategies are not just about brand visibility; they\'re about creating conversations and building relationships. By managing multiple social channels and spearheading innovative local media partnerships, I\'ve positioned our brand as a community fixture.Previously, as a Junior Account Executive, I honed skills in influencer marketing and bilingual communication, which now fuel my approach to content creation and digital marketing. My proficiency in crafting targeted social media analysis and TikTok marketing strategies enhances our digital footprint, ensuring that every piece of content resonates with our audience and aligns with Berg Enterprises\' mission and values.
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