Rosana Tran

About Rosana Tran

From soup to nuts, I am a passionate self-starter experienced in empowering others with unique business solutions, who is adept in strengthening relationships, discerning architectural requirements, and evangelizing technical methodologies.Technical Experience:• 9 years of product testing, bug reporting, error reproduction and regression testing.• 9 years proficient in operating systems: OSX, Debian, RHEL, Amazon Linux, CentOS, Windows 7/10/11 andWindows Server \'12/\'16/\'19/\'22.• 9 years of utilizing system tooling to troubleshoot customer issues: Command Line/Terminal/PowerShell,Sysinternals, VPN, Web Browser DevTools, Event Viewer, ODBC Admin, SSH, RDP, Wireshark.• 9 years proficient in log aggregation and inspection software: Wireshark, AstroGREP, Splunk, Logshark.• 9 years troubleshooting SaaS services: Merlot Aero, Tableau suite, Salesforce, Jira, Atlassian, Confluence.• 9 years reading and manipulating data representations: XML, JSON, SOAP API, REST API.• 8 years in navigating databases: PostgreSQL, Snowflake, MongoDB, Microsoft SQL Server, Google Analytics, Oracle, DB2, MySQL, Access.• 6 years provisioning compute instances in cloud architectures like Azure and AWS.• 6 years in communicating changes in networking and authentication technologies: Firewalls, SSL, Proxy, SSO,and KerberosTechnical and Business Skills:Troubleshooting• 9 years of remotely triaging customer issues.• 9 years following procedures and instructions to reproduce and solve technical, customer issues.• 7 years composing and analyzing Root Cause Analysis documents.Communication• 9 years composing wikis, help guides, slide decks, training materials, knowledge base articles and,professional blogging.• 9 years fielding ticket queues.• 9 years directly assisting customers with technical issues.• 7 years setting expectations with stakeholders, management, and c-suite executives.Leadership• 9 years assigning priorities and organizing issues.• 8 years leading technical training.

Experience

1. Senior Support Engineer, Cloud Migrations

   Atlassian

   Mar 2026 — Present

Education

• Western Washington University

  Bachelor of Arts (B.A.), Management Information Systems

  2009 — 2013

Skills

• Vb.net
• Networking
• Microsoft Excel
• System Administration
• Software Development
• Troubleshooting
• Visual Basic
• Css
• Leadership
• C#
• Website Development
• Analysis
• Html
• Social Networking
• Sharepoint
• Sql
• Visio
• Asp.net
• Web Design
• Teamwork
• Microsoft Sql Server
• Data Analysis
• Adobe Creative Suite
• Customer Service
• Sdlc
• Php
• Access
• Web Development
• Ada Programming
• Databases