Rosana Araya

About Rosana Araya

I had been advancing on different projects including wide areas like troubleshooting, designing, programming, reporting, training, research, deployment and leadership- Executive Program in Project ManagementUniversidad Tecnológica Nacional-Facultad Regional Buenos Aires- Information Systems Engineer. Information Systems AnalystUniversidad Tecnológica Nacional-Facultad Regional DeltaLANGUAGES- Spanish (Native)- English (Advanced)- Italian (Medium)- French (Basic)- Portuguese (Basic)- Latin (Basic)

Experience

1. Sr Partner Technical Advisor

   Microsoft

   Sep 2021 — Present

   Lead support engineers working on Delivery Partner Company teams for Official Support on Azure Web Apps and Browsers/Edge Technologies. Help them drive the highest customer and partner experience for our Microsoft Products. Coach SMEs(Subject Matter Experts) and TAs(Technical Advisors/Leads) to maintain high standards of case wellness (documentation, customer progress update)Identify opportunities of improvement, trends and strategies, providing feedback to management teams as needed. Actively collaborate with Partner Technical Leads cross Worldwide Regions(Americas, Europe and Asia), executing case reviews to assist and drive faster resolution, identifying improvement areas in technical, soft skills and Company policy adherenceIdentify and help on removing road blocks from the Engineer\'s advance, working on identifying knowledge gaps and technical training to cover the technical needs Represent Microsoft and communicate with a broad range of corporate customers and 3rd party staff via telephone, written correspondence, and electronic service regarding technical issues with Microsoft software products. Work very concerned about diversity and inclusion and how important this is on a workplace, interacting with people from different regions, taking inclusion as a very important component on a professional development work, and interested in being part of an Inclusive workplace where tolerance and respect reigns.

Education

• Universidad Tecnológica Nacional

  Course, Foreign Languages and Literatures, General

• Universidad Tecnológica Nacional

  Data Science, Artificial Intelligence

• Universidad Tecnológica Nacional

  Bachelor in Technology Education, Educational/Instructional Technology

• Universidad Tecnológica Nacional

  University Expert: Update on Educational Technology, Computer and Information Sciences and Support Services

• Centro de e-Learning UTN FRBA

  Course, Foreign Languages and Literatures, General

• Universidad Tecnológica Nacional

  Professional Testing Master Advanced Level Course, Artificial Intelligence

• Universidad Tecnológica Nacional

  Designing courses with Chatgpt, Artificial Intelligence

• Universidad Tecnológica Nacional

  Communication course for managers, Engineering/Industrial Management

• Universidad Tecnológica Nacional

  Diploma, Business Administration and Management, General

  2020 — 2021

• Universidad Tecnológica Nacional

  Diploma in Digital Transformation , Computer and Information Sciences and Support Services

• Universidad Tecnológica Nacional

  Digital Journalism Course on Entertainment and Music, Digital Communication and Media/Multimedia

• Universidad Tecnológica Nacional

  Artificial Intelligence Applied to Digital Marketing, Business, Management, Marketing, and Related Support Services

Skills

• Microsoft Dynamics
• Office 365
• Ms Reporting Services
• Ms Integration Services
• Performance Tuning
• Computación En La Nube
• Iis
• Internet Information Services
• Liderazgo De Equipos
• Biblioteca De Infraestructura De Tecnologías De Información
• Analysis Services
• Microsoft Technologies
• Administración De Bases De Datos
• Gestión De Proyectos
• Database Administration
• Biztalk
• Servidores
• Microsoft Sql Server
• Windows Server
• Reporting Systems
• Project Management
• Virtualización
• Vmware
• Developers
• Microsoft
• Reporting & Analysis
• Sharepoint
• Bases De Datos
• Quality Systems Design
• Integración
• Microsoft Office Sharepoint Server
• Excel Services
• Information Engineering
• Desarrollo De Software