Rosalyn Roz Davis

About Rosalyn Roz Davis

A seasoned Change Management (ChM) professional, I excel at fostering a culture of change management excellence and collaboration across organizations. My core responsibility involves integrating Change Management practices and organizational readiness methodologies into various initiatives, including cross-company networks, projects, programs, and process engineering efforts. I work closely with project teams and matrix partners to support operating models by delivering Change Management best practices and driving growth mindsets, helping to build high-performing, efficient organization that thrive during change. My focus is on effectively guiding the people side of change, ensuring a smooth transition.With a proven track record of enhancing business outcomes, boosting team morale, uplifting individual awareness, and elevating organizational performance through Change Management strategies and solutions, I am a skilled communicator, confident in my ability to facilitate continuous and meaningful change. Over my 25 years in the insurance industry, I have earned certifications in Prosci, continuous improvement, coaching for change, communicating to influence, and enterprise mindsets.I am a recent graduate (2024) of the University of New Haven’s micro executive MBA program. I am the author of a book chronicling my personal change transformation journey and a small business owner who advises organizations on change enablement.My mission is to lead the execution of meaningful change across organizations by designing and delivering innovative solutions, fostering team adoption through collaboration, and coaching to develop growth mindsets. I am passionate about continuous improvement and nurturing excellence as a habit. In my personal time, I enjoy writing, meditation, yoga, and promoting overall well-being.

Experience

1. Senior Operations Business Project Advisor

   Cigna Healthcare

   Jun 2025 — Present · Bloomfield, CT, US

   As a strategic advisor and project leader, I drive initiatives that enhance customer self-service and streamline employee experiences through innovative technology solutions. Acting as the bridge between operations and technology teams, I ensure solutions address real operational challenges and align with business objectives.Key responsibilities include:Partnering with operations to define problem statements and uncover root causes using structured analysis tools.Collaborating with technology teams to design, evaluate, and implement solutions that resolve operational pain points.Leading rapid test-and-learn pilots, developing plans with clear objectives, timelines, and success criteria.Monitoring progress, mitigating risks, and analyzing feedback to optimize outcomes.Delivering executive-level presentations and establishing KPIs to measure success.Driving cost-effective solutions aligned with financial goals and leading change management for smooth adoption.Translating complex technical concepts into actionable strategies for operational teams.This role combines strategic thinking, data-driven analysis, and cross-functional collaboration to deliver impactful results that improve efficiency, reduce service burden, and elevate the customer and employee experience.

Education

• Suffield Academy

  High School Diploma, General Studies

• Schooner Harvey Gamage

  Summer Learning at sea

• University of Hew Haven

  Macro Executive MBA, Business Administration and Management, General

Skills

• Service Operations
• Health Insurance
• Management
• Team Building
• Business Analysis
• Public Speaking
• Pmo
• Leadership
• Business Process Improvement
• Medicare
• Disease Management
• Program Management
• Continuous Improvement
• Performance Management
• Employee Training
• Cross-Functional Team Leadership
• Insurance
• Project Portfolio Management
• Vendor Management
• Change Management
• Process Improvement
• Medicaid