Rosalind Holland
Program Manager @Brighton Health Plan Solutions
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WORK HISTORY
Program Manager @Brighton Health Plan Solutions
New York, NY, US
Direct the implementation of complex product and program initiatives for multinational client onboarding in 2026. • Lead the migration of legacy call center applications to a cloud-based solution (Genesys), enhancing operational efficiency. • Develop and manage comprehensive project plans, budgets, and resource tracking across multiple workstreams. • Establish program governance to ensure effective stakeholder communication and risk management.
EDUCATION
Capella University
Master of Science (M.S.), Human Resources
University of Phoenix
BSBM, Business Management
University of Phoenix
Doctor of Health Administration, Health/Health Care Administration/Management
ABOUT ROSALIND HOLLAND
Thank you for your interest in my professional profile. I am a results-driven Program Manager with a proven track record of over 14 years successfully managing complex IT initiatives, including cloud implementations and migrations, as well as compliance programs, with a strong focus on project execution and IT delivery in the healthcare/TPA sector. Adept at leading cross-functional teams, managing multiple work streams, and ensuring on-time, within-budget delivery. Skilled in facilitating requirements gathering sessions, developing detailed project plans, and providing day-to-day project leadership. Possesses expertise in Agile and Waterfall methodologies, regulatory compliance, and data-driven decision-making, with a strong understanding of healthcare payer processing systems. Eager to leverage extensive experience to drive successful IT delivery and achieve strategic business goals.I\'ve included a few select career highlights, showcasing my abilities, leadership, and professional value. I hold a formal education with an M.S. in Human Resource Management and Doctor of Health Administration degree. I am responsible for providing day-to-day project leadership, managing multiple work streams and coordinating with business and technical leaders. I develop and maintain detailed project plans, schedules, and resource forecasts. I also provide regular status reports to executive leadership, highlighting project progress, risks, and issues. My leadership reflects directing and coordinating activities of a project team comprised of SMEs, technical specialists, and support staff to meet project milestones in accordance with the strategic business plan, operating budget and capital planning guidelines. In a cross-functional environment, I interact with members of various other business areas to ensure adherence to compliance and regulatory guidelines. Extensive technical proficiency includes: JIRA, Signavio, CA Agile, Cloud Platforms, SharePoint Online, SQL, Mainframe, Windows 10, MS Office Suite, Facets, Oracle, PeopleSoft, ADP Payroll, WebEd, Taleo, Siebel, FileNet, Clarity, CBA & TBA (HRIS systems), SSIR, Workbench, Cognos, Visio, Enabler, ALM, Wiki, Pega (CDR, CDW, ERMS, CDWF, etc.), Power BIWhen I’m not working, I enjoy cooking, Zumba, CrossFit and finding ways to serve in my local community. Feel free to reach out to me as my detailed resume is available upon request.
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