Rosalind Brown

About Rosalind Brown

Accomplished Business Analyst, possessing extensive experience with leading providers of…

Experience

1. IT Purchasing & Asset Management

   Comcast

   Nov 2017 — Present · Philadelphia, PA, US

   IT Purchasing Analyst – Comcast December 2017 - Present Responsible for the national coordination and execution of IT equipment orders for various departments. Responsible for procuring mobile accessories and devises as well as Corporate Software requests and provide back up for equipment. Analyze current inventory and demand levels to support financial forecasts and future equipment inventory requirements and reconcile the data within the client’s lifecycle database. Create and maintain accurate purchasing records to support real-time financial forecasts and inventory support and work with equipment vendors to ensure equipment standards are accurately monitored and maintained for quotes, orders, and integrated services.• Responsible for queue coordination, customer communication, order management, on-site inventory distribution and control• Provide end-to-end data analysis to identify process, system, and inventory control issues• Experience with warehouse replenishing processes for IT Hardware • Led several process improvement initiatives designed to diminish excess traffic to IT Tech Bars by making changes to Service Catalog and existing backend tables• Proactively identified areas error fallout and made necessary changes to provide process improvements, significantly reducing volumes• Work with Vendor teams provide and acquire product offerings• Created necessary reporting to track request and inventory volumes• Working with cross-functional teams to automate manual processes• Work closely within the team to develop and revise standards and process to improve the customer experience and create efficiencies in the IT Purchasing process • Team eNPS facilitator

Education

• Villanova University

  Lean Six Sigma Black Belt

• New York University

  Bachelor of Fine Arts (BFA)

Skills

• Telecommunications
• Ethernet
• Leadership
• Customer Experience
• Microsoft Office
• Sales
• Avaya
• Program Management
• Team Management
• Business Analysis
• Crm
• Team Leadership
• Wireless
• Public Speaking
• Call Centers
• Business Development
• Process Improvement
• Cross-Functional Team Leadership
• Voip
• Account Management
• Business Intelligence
• Strategic Planning
• Project Management
• Business Process Improvement
• Training
• Customer Satisfaction
• Strategy
• Product Management
• Strategic Partnerships
• Provisioning
• Mpls
• Customer Service
• Team Building
• Management
• Vendor Management
• Ip