Rosa Vanegas

About Rosa Vanegas

PROFESSIONAL SUMMARY: I am a seasoned professional with over 15 years of comprehensive…

Experience

1. Patient Services Manager

   Sodexo

   May 2023 — Present · Allentown, PA, US

   Oversee all aspects of the patient meal ordering program to enhance patient experience and ensure patient safety and satisfaction.Establish operating standards, implement quality improvement, and conduct audits to ensure compliance with all government healthcare regulations.Foster a positive and collaborative environment to uphold Sodexo standards.Manage all hourly employees at the Sodexo Call Center, which includes training on patient care and dietary restrictions, creating schedules, overseeing HR matters, and supervising daily activities.Collaborate with the company and client to ensure financial goals are met through cross-team collaboration and training of employees.

Education

• Synergistic Computer Learning Center Union

  Concepts of MCSE

Skills

• Software Documentation
• Vendor Management
• Business Process Improvement
• Computer Hardware
• Service Desk
• Photo Management
• Citrix
• Operating Systems
• Microsoft Exchange
• Troubleshooting
• Vmware
• Customer Satisfaction
• Software as a Service (Saas)
• IT Service Management
• Networking
• Virtualization
• Active Directory
• Xp
• Windows Server
• Technical Support
• Itil
• Windows 7
• Microsoft Access
• Information Technology
• Disaster Recovery
• Teamwork
• Windows Xp
• Process Improvement
• Photography
• Windows 10
• Windows
• Help Desk Support
• Onedrive
• Access
• Analysis