Rosa R.
Sr. Industrial Engineer, MBA, LSSMBB.
- Role
- Sr Business Process Engineering Consultant at Geoblue
- Location
- Bethlehem, PA, US
- LinkedIn followers
- 500 followers
About Rosa R.
Rosa is a results-driven Industrial Engineer and Lean Six Sigma Master Black Belt with…
Experience
Sr Business Process Engineering Consultant
Aug 2024 — Present · King of Prussia, PA, US
Process improvement business leader and subject matter expert executing changing initiatives across business and technology team. Accountable for business process maturity, process modeling and re-engineering working directly with line business partners to identify and implement solutions that resolve critical business opportunities. Led cross-functional team and tailored a Value Stream Mapping tool to facilitate the FEP Claim Value Creation analysis with a projected outcome of 26% reduction in claim processing time and implemented process efficiency initiatives that streamlined workflows across multiple departments, projecting a 22% reduction into operational costs and a significant improvement in turnaround time for service delivery.Design, implement, and manage robust processes aligned with industry best practices and organizational goals. Developed a comprehensive process capability maturity assessment tool that defines and measures the different levels of process maturity to assess the organization around the different business domains and develop an enterprise-wide roadmap for process improvement initiatives. Work closely with various departments, including Claims, Customer Service (Global Service Center), Learning and Development, People Change Management, and IT, to streamline end-to-end processes and create effective flow.
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