Rosa Leung
Business Banking @JPMorganChase
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WORK HISTORY
Business Banking @JPMorganChase
New Hyde Park, NY, US
EDUCATION
Polytechnic Institute of New York University
Master's degree, Telecommunications Engineering
New York University
Digital Production
Pace University
Bachelor's degree, Management Information Systems and Services
ABOUT ROSA LEUNG
A consistent top-producer with broad expertise and experience encompassing in-depth comprehension of: operations, business analysis, process re-engineering and implementations. Results oriented professional with excellent problem solving, communications and interpersonal skills. Varied and deep experience in IT and business management to optimize and reengineer business processes. Experience in establishing project strategies, objectives and implementation plans; execute against initiatives and report progress. Proficient in quantitative research and qualitative research (web and phone), including survey design, data analysis and interpretation. Focus on improving the customer experience. Committed to continued skill development.Specialties- Project/Program Management- Customer Relationship Management - Strategic business planning, Initiative launch leadership, Business Transformation- Process optimization/reengineering - Global implementations (London, Singapore, India, Mexico, Hong Kong)- NPS, Market Research
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