Rosa Brumfield
- Role
- Senior Recruiter at Hays Electrical Services
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Rosa Brumfield
Executive Level Call Center Operations Professional with 20 + years in inbound, outbound and back-office call center management. With experience in various sectors including Finance, Healthcare, Human Resources within Oil & Gas. Heavily experienced with startup departments. A visionary with successful track record of implementing best practices and improving key performance indicators. A organized leader with a detail orientation and a follow through to completion attitude. Bilingual (Spanish/English) communicator with excellent listening skills and ability to build rapport with widely diverse groups. Strategic and tactical planner, known for excellent judgement and goal achievement. Forward-thinking leader, fostering teamwork and cross-group collaboration.
Experience
Senior Recruiter
Apr 2024 — Present · Houston, TX, US
Education
San Jacinto Junior College
Registered Nursing/Registered Nurse
1980 — 1981
Skills
- Customer Satisfaction
- Call Center
- Customer Experience
- Customer Retention
- Process Improvement
- Bpo
- Vendor Management
- Team Leadership
- Team Building
- Performance Management
- Operations Management
- Coaching
- Management
- Customer Service
- Call Center Development
- Software Documentation
- Call Centers
- Outsourcing
- Crm
- Training
- Leadership
- Inbound Marketing
- Telemarketing
- Workforce Management
- Business Process Improvement
- Interpreting
- Translation
- Customer Relationship Management (Crm)
- Contact Centers
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.