Rory Rinaldi
Print Kahuna
- Role
- Director of Training and Development at Docketmanager
- Location
- Buffalo, NY, US
- LinkedIn followers
- 500 followers
About Rory Rinaldi
I help print and packaging businesses navigate change with confidence by turning complex…
Experience
Director of Training and Development
Jan 2020 — Present
Lead end-to-end onboarding for new clients post-sale, ensuring timely implementation and high customer satisfaction.Manage and optimize user knowledge base content to improve self-service support and reduce ticket volume.Conduct monthly webinars to train users on key system functionalities, enhancing product adoption and engagement.Create interactive onscreen tutorials to support user education and product proficiency.Provide frontline support, resolving customer inquiries and identifying opportunities for product enhancements based on user feedback.
Skills
- Customer Service
- Communication Skills
- Job Scheduling
- Meeting Scheduling
- Graphic Design
- Creative Problem Solving
- Problem Management
- Social Media
- Wordpress
- Adobe Creative Suite
- Brand Development
- Direct Mail
- Advertising
- Offset Printing
- Marketing
- Print Management
- Digital Printing
- Mac
- Direct Marketing
- Account Management
- Marketing Strategy
- Graphics
- Layout
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