Rory Wicks
Outsource Support Manager @Ocado Intelligent Automation
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WORK HISTORY
Outsource Support Manager @Ocado Intelligent Automation
Toronto, ON, CA
Manage multiple global Team Leaders- Proactively Identifying, tracking, managing, and resolving outsourcing and operation support issues- Manage the relationship with the strategic Vendors- Strategic Vendor service negotiating - Forecast Staffing Budget and Minimize legal, and financial risks while delivering benifitial economies of scale- Design and analyze KPIs in line with outsourcing strategy in order to drive continuous improvement- Manage operational Support between 3 products simultaneously - Ability to seek direction as required but mainly work independently and enjoy collaborating with other departments and teams-Completed ExecOnline Leadership CourseCertification ID (11••••••••63)
EDUCATION
George Brown Polytechnic
Art and Design Foundation G108, Graphic Design
George Brown Polytechnic
Graphic Design G102, Graphic Design
George Brown Polytechnic
Italianismo, Origin of Art History in Italy
ABOUT RORY WICKS
A passionate, self-starter with seven years of dedicated service, I bring a wealth of experience in leadership and product management. My journey is defined by a passion for driving teams towards achieving ambitious goals and delivering exceptional AI driven products. I have honed my skills in strategic planning, vendor management, cross-functional collaboration, and fostering innovation. My commitment to excellence has enabled me to successfully navigate challenges and inspire teams to exceed expectations, consistently delivering results that contribute to organizational success. Fine arts Design Portfolio
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