Rory Langford
Lead Product Business Analyst - Home Insurance @1st Central
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WORK HISTORY
Lead Product Business Analyst - Home Insurance @1st Central
Haywards Heath, GB
Lead data and performance analysis using ADP outputs and Power BI reports to inform strategic decision-making and optimize business performance.• Shape key product objectives by contributing to Objective Key Results (OKRs), defining KPIs, and tracking benefit realization to drive measurable outcomes. • Manage the Azure DevOps (ADO) product backlog, refining Epics, Features, and user stories across key business functions, including Marketing, Underwriting, Customer Experience, Finance, and Operations. Guiding stakeholders to assess enterprise-wide impacts, negotiating trade-offs, and validate Agile MVP approaches to deliver Home insurance products.• Facilitated the expansion of 1st Central’s products into the aggregator marketplace, overseeing functional and non-functional requirement capture to successfully launch Home Insurance across Confused.com, GoCompare, and Money Supermarket within the 2024 year-end target.• Responsible for the end-to-end discovery, planning, and implementation of 1st Central’s Home Insurance renewal cycle, defining both MVP and TOM states, balancing customer retention targets with incremental development practices.• Developed business activity models, user stories, and low-fidelity wireframes, shaping the product proposition for additional cover types and limit-type options in Home Insurance.• Perform root cause analysis, identifying patterns and deploying remedial strategies to enhance operational efficiency.• Define XML data attributes for API integrations, ensuring seamless third-party connectivity and internal data processing.
EDUCATION
QA Ltd
PRINCE 2, Project Management
Axelos
ITIL Foundation
BCS, The Chartered Institute for IT
International Diploma in Business Analysis, Business Analysis
The Knowledge Academy
Certified DevOps Professional (CDOP)
Institute of Leadership & Management
Level 3 Certificate in Workplace Coaching
The Chartered Banker Institute
Professional Bankers Diploma
University of Reading
Bachelor's degree, International Relations and Affairs
SKILLS
ABOUT RORY LANGFORD
A results-driven individual with a solid foundation in both financial services and the public sector. Demonstrates a track record of successfully leading multidisciplinary teams and implementing Agile scrum methodologies for the end-to-end management of products and services. Proficient in vision and mission mapping, developing problem statements with associated OKRs, roadmaps, and business models. Excels in prioritizing extensive backlogs, encompassing feature development, maintenance, and optimization workstreams, while seamlessly integrating service ownership and user-centred design principles. Has extensive experience of Microsoft Azure DevOps, Atlassian JIRA and ServiceNow products.If you think I can help your business transform and grow, please contact me at r••••••••@gmail.co.uk
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