Rory Brooks
POS Supervisor/Implementation/Application Specialist
- Role
- Pos Service Delivery Lead at Genesco
- Location
- Murfreesboro, TN, US
- LinkedIn followers
- 500 followers
About Rory Brooks
Experienced and knowledgeable Information Technology professional with a bubbly smile and hard work ethic. I\'m a mother of 2 beautiful children, working hybrid while providing Level 3 or higher troubleshooting, technical writing skills, training, application implementation, POS help desk support, in a supervisory role. Independently works well, with years of experience in a group setting providing all facets of computer support such as troubleshooting, installations, and maintenance. Vast knowledge and comprehension of multiple software packages and operating systems. Capable of providing upper level customer and end-user help desk support. Easily identifies and resolves technical issues and concerns. Maintaining a combined history of over 20 years working in IT & S retail and healthcare industries. With over 20 years of strong Customer Service experience, skilled in Microsoft Office, Confluence, CA Service Desk, Cherwell, ITIL, Ultipro, Jira, Cisco Agent, Xstore, Kronos, technical troubleshooting and retail. Dedicated as an asset to any company. Open to casual remote part time evening opportunities.
Experience
Pos Service Delivery Lead
Jul 2023 — Present
Education
Glencliff Comprehensive High School
Voice and Opera and Computers
Lipscomb University
Voice and Opera and Information Systems
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