Roosevelt Brown

Team Manager Driver Trainer @Amazon Dsp

Dallas-Fort Worth, TX, US

Conduct training sessions for new and existing delivery drivers on safe driving practices, delivery protocols, and customer service standards.Provided one-on-one coaching and feedback to drivers to help them improve their performance.Monitored driver performance and provided regular reports.Assist in the development of training materials and resources.Stay up-to-date on industry trends and best practices in driver training.Oversee all functions for a team of 100+ delivery drivers performance management, and employee relations.Develop and implemented policies and procedures to ensure compliance with company and legal requirements.Maintain accurate HR records and ensured compliance with all relevant laws and regulations.Collaborate with other departments to address customer issues and ensure a seamless delivery experience.Conduct regular performance reviews and provided coaching and feedback to team members.Maintain a safe and compliant work environment, ensuring adherence to all relevant laws and regulations.