Roosevelt Ballard
IT End-user Svcs Technician @CROSSMARK
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WORK HISTORY
IT End-user Svcs Technician @CROSSMARK
Exchange/Office 365 support, maintenance and administration (account provisioning, troubleshooting, distribution group creation. • Managed MS Teams Voice (number provisioning, auto attendants, conference phones and rooms) • Deployment, imaging, and break-fix of PCs, notebooks and printers • Supported local and national end users regarding application and networking issues. • Entered detailed information for all tickets into Remedyforce. • Maintained inventory of issued equipment as part of the asset management team. • Performed Administrator duties for Box, providing support, troubleshooting user’s errors. • Applied remote assistance using Remote Desktop and Bomgar • Provisioned, deactivating and troubleshooting user accounts within Remedyforce, Okta, Active Directory. • Communicated with end-user to address device problems and implement technical or procedural solutions.
EDUCATION
NPower
A+ CERTIFIED , Information Technology
Laney College
Associate’s Degree, Radio, Television, and Digital Communication
SKILLS
ABOUT ROOSEVELT BALLARD
At CROSSMARK, my focus as an IT End-User Svcs Technician encompasses a vast array of…
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