Roopesh Kumar
Renewal Manager @ Salesforce | Strategic Partnerships, Customer Retention
- Role
- Renewal Manager at Salesforce
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Roopesh Kumar
As a highly skilled and results-driven Renewal Manager and Sales Operations professional, I bring a proven track record of optimising renewal processes and ensuring exceptional client satisfaction, even within fast-paced, dynamic environments, with extensive experience managing the entire renewal lifecycle from reviewing prior Contracts and validating amendments to upselling, cross-selling, and generating proactive quotations. I ensure seamless account operations and timely renewals. My proficiency in Salesforce, CPQ, CRM, and Account Management further enhances my ability to deliver efficient, high-quality service.In my Sales Operations role, I excel at executing a wide range of critical tasks designed to streamline sales processes and foster revenue growth. My contributions have consistently driven operational excellence and helped meet or exceed SLAs, ensuring that every aspect of sales support is performed precisely. My expertise in tools like Salesforce, CPQ and CRM, and my strong analytical capabilities have been key to optimising sales workflows.In addition, I’m known for my collaborative approach to working cross-functionally, ensuring the alignment of operational objectives and driving exceptional outcomes across teams. My dedication to exceeding performance metrics has not gone unnoticed, earning me multiple accolades for my exceptional contributions to team success and the continuous improvement of operational efficiency.
Experience
Renewal Manager
Jun 2024 — Present · Hyderabad, IN
Day-to-day as a Renewal Manager overseeing the AMER ACC TMT / SMB territory🤝 Specialise in designing and executing win-win negotiation strategies for ACC TMT/SMB market renewals Collaborate with Account Executives to leverage data-driven insights for customer-centric strategies Drive attrition migration, secure favourable terms, and boost revenue through upselling, cross-selling, and add-on services🤝 Mentor 2 new joinee(Trail guide) and guide team members on negotiation approaches and best practices Recognised with testimonials from leadership, internal stakeholders, and customersPerformance & Overachievement: Consistently overachieved annual and quarterly targets2024 Price Uplift Attainment: 61% overall (Q3: 57.75%, Q4: 64.75%)2025 Price Uplift Attainment: 61% overall (Q1: 74%, Q2: 38%, Q3: 48% & Q4 82%) Contract Term Length Performance & Overachievement (%): 2024 Achievement: 113.5% Over all (Q3 – 108%, Q4 – 119%) 2025 Achievement: 123.25% Over all (Q1 – 116%, Q2 – 147%, Q3 – 118% & Q4 – 112%) Consistently overachieved quarterly Price uplift and contract term targets, delivering strong growth year-over-year Demonstrated ability to maximise renewals and upsell opportunities, exceeding targets across multiple quarters
Education
Keshav Memorial Junior College
Telangana State Board Of Intermediate Education - Hyderabad, MATHEMATIC, PHYSICS & CHEMISTRY
SRI HANUMAN VYAYAMASALA HIGH SCHOOL
Board of Secondary Education - Hyderabad
St. Joseph's Degree & PG College
Bachelor of Commerce - BCom - Hyderabad, B.COM. GENERAL
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