Roopali Agarwal
Customer Delight Lead at Eternal |Ex OYO| Ex HDFC-AMC | Sales & Marketing | Digital Marketing Enthusiast
- Role
- Operations Lead at Zomato
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Roopali Agarwal
Operations professional with a passion for streamlining processes, enhancing customer…
Experience
Operations Lead
Sep 2021 — Present · Gurugram, IN
Designed and monitored SOS Team aimed at Customer Delight, handled 10 Associates as Team Leader• Created SOP for the SOS team to solve critical cases pertaining to Theft, Sexual Harassment, threat etc.• Ensured congruence of demand & supply by managing 600+ delivery partners of Ghaziabad region• Strategized cost effective and attractive offers for the city to build demand during the lean periods• Developed communication creatives in FIGMA to ensure supply chain productiveness for seasonal peaks• Spearheaded projects on critical KPIs such as NPS, Salience Loss & active supply; enabling the supply chain• Monitored partner performance via utilization trends, system logins and successful deliveries/hour• Created and reviewed critical matrices with a team of 12 people to ensure monthly regional business growth
Education
Kanoria P G Mahila Mahavidyalaya, Jaipur
Bachelor of Commerce - BCom, Commerce
2011 — 2013
University of Rajasthan
Mcom, Economics
2014 — 2015
FMS-IRM
PGDBM, Major - Marketing | Minor - Finance
2015 — 2017
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