Roopadharshini Vk
Associate Director | Global Connectivity Operations & SRE | | Driving AI/Ops for Connectivity.
- Role
- Associate Director at GSK
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Roopadharshini Vk
Strategic and results-driven IT leader with over 18 years of experience in global infrastructure management, network operations, and service delivery. Known for leading high-impact teams across APAC, EMEA, and the US while driving SLA compliance, performance optimization, and digital transformation. Currently overseeing global network monitoring, tooling, and connectivity, with hands-on leadership in incident, change, and problem management, including MI calls and critical escalation handling.Specialized in end-to-end monitoring solutions with expertise in SolarWinds, Spectrum, ThousandEyes, Zscaler, Azure Cloud, Cisco & Juniper R&S, and Power BI. Skilled in EOL/EOS infra planning, budgeting, vendor negotiations, and automation-led improvements. Successfully migrated monitoring platforms, deployed Thousand Eyes across hybrid environments, and implemented scalable strategies aligned with business continuity and compliance.Recognized through multiple awards, including the GCC Excellence Award, Superstar Awards, and “Face of Technology” titles across organizations. Featured in TED-style talks on digital innovation and entrepreneurship, and led strategic initiatives like Think-Tank 2024 and WLI programs, championing DEI and tech-forward leadership. Extensive experience across BFSI, healthcare, and telecom sectors, with a proven record of delivering consistent uptime and stakeholder satisfaction.Certified in ITIL V3, CCNP, JNCIA, Google Cloud, and ZDX, with an Executive Mini MBA from UCL. Blends technical depth with strong people leadership and governance capabilities. Passionate about bridging people, process, and technology to deliver agile, business-aligned IT outcomes. Focused on building resilient networks, optimizing service delivery, and mentoring the next generation of tech leaders.
Experience
Associate Director
May 2023 — Present · Bengaluru, IN
Leading global network operations with a focus on incident, problem, and change management. Driving automation through AI/Ops to build zero-touch service desk incident processes that improve user experience and operational efficiency.Achievements:Spearheaded MI calls and managed incident, problem, and change processes across global teams.Achieved SOP automation leading to significant reduction in manual interventions.Implemented AI/Ops solutions that streamlined service desk operations for better user benefits.Skills:Incident Management, Problem Management, Change Management, AI/Ops, Automation, Service Desk Improvement, MI Calls
Education
RLJIT
Bachelor of Engineering (BE), Electronics and Communications Engineering
2005 — 2008
St.Annes's school Maddur
Bachelor of Engineering - BE, Electrical, Electronics and Communications Engineering
Skills
- Lan Switching
- Switching
- Dhcp
- Routing Protocols
- Itil
- Ccna
- Dmvpn
- Qos
- Ccnp ( R&S)
- Routing
- Switches
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