Roopa Maithy

About Roopa Maithy

Accomplished Service Relationship Manager Professional who analyze clients\' data and provide strategic recommendations to clients. Present value-proposition to sales leads. Work with stakeholders and vendor owners to agree and drive the SLAs for service delivery. Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behaviour from team and it will be measured by specific metrics. Create new data sets and analysis to prepare reports and materials using vaguely defined procedures for use by stakeholders. Working in Customer Service industry for more than several years with diversified experience in handling customer queries, complaints and service issues. Proficient in maintaining cordial relationship with customers and resolving their concern & issues; thus providing them best possible services by giving best suggestions to avoid customer dissatisfaction & increase their loyalty. An effective communicator & leader with excellent people management skills coupled with strong analytical, problem solving, organizational abilities and a flexible attitude towards work

Experience

1. Chief Manager -service Head - Private Wealth

   Geojit

   Feb 2025 — Present · Ernakulam, IN

   Develop and implement service strategies: Aligning with the organization\'s overall goals, they define service level agreements (SLAs), set performance targets, and create roadmaps for service improvement.* Operational Excellence: Streamlining processes, optimizing resource allocation, and implementing best practices to enhance efficiency and productivity.* Continuous Improvement: Identifying areas for improvement, implementing changes, and monitoring performance to ensure ongoing optimization of service delivery. Team Leadership and Management:* Building and motivating teams: Recruiting, training, and mentoring service and operations teams, fostering a positive work environment and promoting collaboration.Ensuring Audit Readiness:* Internal Controls: The Service and Operations Head is responsible for establishing and maintaining strong internal controls within their department. These controls are essential for ensuring the accuracy and reliability of financial and operational data, as well as compliance with regulations. Audits assess the effectiveness of these controls.

Education

• Regional Institute Of Education ,Manasagangothri Mysore

  BSc.Ed PCM

• Regional Institute Of Education ,Manasagangothri Mysore

  BSc.Ed, Physics Chemistry Maths

• Sikkim Manipal Institute of Technology - SMU

  Master of Business Administration (MBA), Finance, General

  2011 — 2013