Roohi Nisar
Lead Customer Success | Fintech Leader | Power BI & Data Analytics Expert | Digital Transformation | Customer Advocacy | CRM & Chatbot Strategy | Customer Experience (CX) Excellence
- Role
- Chief Operations Officer at Angel One
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Roohi Nisar
Strategic and results-driven Customer Success Leader with over a decade of proven…
Experience
Chief Operations Officer
Oct 2021 — Present · Dubai, AE
As COO, I oversaw customer success operations, digital support strategy, and product process expansion across multiple fintech verticals.Key Achievements:*Boosted customer acquisition organically by 400% via automation, insights-led support, and proactive engagement*Spearheaded 500% operational process expansion in just 8 months, significantly improving efficiency and scalability*Reduced customer complaints by 91% through grievance management frameworks and escalation-handling SOPs*Implemented AI-powered chat & email bot systems, reducing human ticket handling by 60%*Led cross-functional CX initiatives involving CRM, Excel dashboards, and product feedback loops
Education
St johns college agra
Banking, Corporate, Finance, and Securities Law
2000 — 2003
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