Rony Jacob

Product operations || CX Expert || CX Transformation || Omnichannel Strategy || Customer-Centric Growth || Consumer Insights || Strategic Analysis || Root Cause Analysis(RCA) || Innovation ||

Role
Cx Advisor at slice
Location
Bengaluru, KA, IN
LinkedIn followers
500 followers
Sales & Business DevelopmentView LinkedIn profile

About Rony Jacob

Fraud Investigator with a sharp eye for detecting and preventing financial crime. Skilled…

Experience

  1. Cx Advisor

    slice

    Mar 2025 — Present · Bengaluru, IN

    Passionate about creating exceptional customer experiences that drive loyalty, retention, and business growth. As a CX Advisor, I help organizations put their customers at the heart of every decision—aligning strategy, technology, and human insight to craft seamless, impactful journeys across all touchpoints.With a deep understanding of customer behavior, service design, and digital transformation, I partner with teams to identify pain points, unlock value, and deliver measurable results. From journey mapping to voice-of-customer programs and omnichannel optimization, my mission is simple: make every customer interaction count.Let’s connect if you\'re looking to elevate your CX strategy, build stronger relationships, or simply talk all things customer!

Education

  • Don Bosco High School - India

    Commerce

  • Acharya Bangalore Business School

    Bachelor of Commerce - BCom, Logistics, Materials, and Supply Chain Management

    2020 — 2023

  • Bangalore University

    Bachelor of Commerce - BCom, Logistics, Materials, and Supply Chain Management

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Rony Jacob — Cx Advisor at slice in Bengaluru, KA, IN | Unifers