Rony A.
Associate Director, Service Delivery
- Role
- Associate Director, Service Delivery at Concentrix
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Rony A.
An energetic and self-motivated individual with passion to achieve the best of results with the skill and learnings accumulated from 15+years of service Delivery experience in BPO/ITES space with Airline, General Insurance and US Healthcare domain. Currently managing the Delivery for multiple US Healthcare payers with a span of 350+ practitionersExpertise and Skills:• Profit Center (P&L) Management. Managing portfolio worth $7M• Wide cross-cultural Client Relationship skills and management of stakeholders• Client Relationship Management and People Management• Experience in Process Migration, Vendor Management and Implementation of workflow tool• Ability in end-to-end process management, with excellent planning, analysing and organizational skills with an eye towards details and a quest for perfection• A Green Belt CertifiedObjective : To strive for excellence in performance and driving the account profitability by optimum utilization of resources and focusing on cost controls and revenue enhancement
Experience
Associate Director, Service Delivery
Jun 2024 — Present · Pune, IN
Education
Ness Wadia College
Graduate, Business/Commerce, General
1997 — 2002
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