Ron Valdes
Production Artist, Graphics Manager & Apple Certified Mac Technician
- Role
- Apple Certified Mac Technician (Acmt) at Apple
- Location
- Brooklyn, NY, US
- LinkedIn followers
- 500 followers
About Ron Valdes
I have been working in New York City’s demanding and highly competitive Graphic Design…
Experience
Apple Certified Mac Technician (Acmt)
Apr 2018 — Present · Brooklyn, NY, US
Completed Apple Core training in April 2018 • Completed In store Technical training and certified in May 2018 • Promoted to Technical Expert in August 2019 • Promoted to ACMT/Genius in April 2021 • Diagnosing and addressing issues on all iOS / Mac OS Apple devices • Face-to-face time with customers for access and setting up repairs on their various Apple devices • Repairing iPhones and Macs with consistently high success rate • Currently at 100% SUR on iOS devices • Consistently favorable NPS • Mentoring new team members • Regularly providing feedback to teammates and leadership• Retail • Customer Service & Success • Issue & Conflict Resolution • Client Satisfaction • Customer Experience • Training • Team Building • Coaching • Technology • Brand Stewardship • Order Management • Management Support
Skills
- Quarkxpress
- Adobe Acrobat
- Brochures
- Adobe Illustrator
- Illustrator
- Layout
- Scanners
- Publishing
- Indesign
- Digital Photography
- Graphic Design
- Adobe Photoshop
- Logo Design
- Photography
- Mac
- Offset Printing
- Photoshop
- Web Design
- Packaging Design
- Pre-Press
- Packaging
- Graphics
- Page Layout
- Digital Printing
- Graphic Arts
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.