Ron Tokmakjian
- Role
- Senior Manager, IT Quality Assurance at CVS Health
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
Experience
Senior Manager, IT Quality Assurance
Feb 2013 — Present · Buffalo Grove, IL, US
Brought on board to direct IT Quality and advance next generation of healthcare solutions to support growth with focus on identifying quality gaps and driving continuous quality improvement. Created QA team from scratch. Improved quality internally for QA organization and cross-functional teams. Managed budget. Report to Director ITQA. • Envisioned and implemented culture of QA organization and overall IT. Defined role requirements and expectations; hired 12 staff in two months. Inspired quality as part of the solution, supporting teams and offering QA resource contributions. • Improved efficiency through team building activities and built integrated, engaged, and well-respected QA team. Collaborated with PMO office on methodologies to support faster time-to-market. Customized Agile based on application team dynamics. • Consulted on Home Hemodialysis; supported new business branch using experience in hemodialysis development. • Influenced multi-project / program and portfolio quality decisions. Owned multi-year quality integration of seven enterprise applications. • Secured funds and engaged resources to generate 100% shift from manual to automated regression of 157 TC-s in three weeks by recognizing bottlenecks of manual activities. • Reduced vendor claims, improving stability 85% in three months by taking partnership responsibilities to the next level.
Education
Santa Clara University
Master of Science (M.S.), Computer Engineering
Lake Forest Graduate School of Management
(MBA) Coursework, Business Administration and Management, General
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