Ron Tiesler
- Role
- Director of Professional Services at Reputation
- Location
- Asheboro, NC, US
- LinkedIn followers
- 500 followers
About Ron Tiesler
As a senior business leader, I have successfully led and executed enterprise-level…
Experience
Director of Professional Services
Apr 2022 — Present
As a member of the Professional Services organization, I am responsible for the first step in the customer journey. I work closely with solutions architecture and customer success departments and my team who interfaces with new customers. I own the implementation process; efficiently and effectively transitioning our customers to the next phase of their journey. • Oversees a team of implementation managers and is a point of escalation/support for their projects in a distributed manner. • Manages and assigns incoming projects to resources based on capacity and experience and customer experience. • Works cross functionally with sales, product, customer success, and global service delivery to partner and collaborate on the customer journey while taking the lead during this phase • Reports weekly to management on at risk projects with next steps to reduce risk. • Accurately forecasts incoming and outgoing project work for capacity planning.
Education
Nova Southeastern University
Master of Science - MS, Business Leadership
2010 — 2012
University of Phoenix
Bachelor's degree, Business - Organizational Innovation
2006 — 2010
Skills
- Customer Loyalty
- Cross-Functional Team Leadership
- Strategy Development
- Operations Management
- Marketing Communications
- Disc
- Direct Marketing
- Cross-Cultural Training
- Online Marketing
- Customer Retention
- Technology Management
- Metrics
- Vendor Management
- Leadership Development
- Virtual Teams
- Customer Engagement
- Team Building
- Organizational Design
- Training & Development
- Organizational Analysis
- Change Management
- Account Management
- Channel Optimization
- Customer Relations
- Brand Development
- Customer Experience
- Budgeting
- Knowledge Management
- Strategic Planning
- Whole Brain Thinking
- Business Process Improvement
- Training Delivery
- Organizational Leadership
- Thought Leadership
- Customer Service
- Change Leadership
- Business Management
- Organizational Effectiveness
- Process Improvement
- Instructional Writing
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