Ron Rotenberg

About Ron Rotenberg

I have devoted my entire career to optimizing the client\'s experience and exceeding the expectations of Fortune 500 clients.As a trusted customer advisor with expertise in delivering best-in-class client experiences my goal is to tie the product to the client’s goals and enhance the client’s experience.With a deep understanding of all aspects of the customer lifecycle, and recognition of the importance of driving new revenue, I thrive at explaining complex concepts to non-technical stakeholder and turning around at-risk customers.SOLUTION DEPLOYMENTS: 14+ years of client-facing experience in leading project teams, working with cross-functional partners, and effectively managing client expectations for the deployment of SaaS and multichannel communication platforms.PRODUCT SUBJECT MATTER EXPERTISE: 10+ years leading product demos, facilitating business solution sessions including POCs, leading business analysis and design sessions to architect customer solutions.CONSUMER RETENTION AND GROWTH: Skilled in leveraging relationships and technical acumen to generate repeat business, uncover new opportunities, and drive new revenue.BUSINESS TOOLS & TECHNOLOGIESLearning & Training Platforms: Docebo LMS | Articulate Rise Suite | Synthesia | CamtasiaCustomer Success & CRM: Salesforce | HubSpot | Odoo | GongProject & Collaboration Management: Jira | Smartsheet | Asana | Microsoft Office SuiteContact Center & Collaboration Platforms: Webex Contact Center | Cloud Contact Center (Intrado)| GoContact Contact Center Cisco Unified Communications Manager | Cisco Unity Connection | BroadSoft | Microsoft Teams | Webex Teams | Zoom Workspace Payment & FinTech Platforms: Payrix (Embedded Payments)| Worldpay Integrated Payments Portal SolutionsAI & Productivity Tools: Perplexity AI | ChatGPT | Microsoft Copilot | Google Gemini

Experience

1. Senior Learning Experience Manager

   Global Payments Inc.

   May 2023 — Present · Tampa, FL, US

   Lead platform administration for Worldpay University, managing all technical infrastructure and UX/UI, while driving Partner engagement and delivering training solutions for Partners and internal teams across North America, Australia, New Zealand, and the UK.Key Highlights & Contributions:• Transformed fragmented instructor-led content into 150+ modular, role-specific learning assets, improving accessibility, efficiency, and learner engagement.• Partnered with Customer Success teams to drive Partner engagement through QBRs and live training sessions, demonstrating Worldpay University\'s value to increase platform adoption and utilization.• Developed differentiated onboarding programs for U.S-based and international employees, plus specialized curricula for Technical Support and Risk teams, reducing time-to-competency and improving role readiness.• Designed and delivered onboarding training for new Partners integrating Payrix embedded payments into their SaaS platforms, streamlining implementation onboarding and accelerating platform adoption.• Delivered customized analytics and reporting to stakeholders, measuring training effectiveness, identifying skill gaps, and informing curriculum improvements.• Evaluated, procured, and implemented Docebo enterprise learning management solution, architecting Worldpay University from the ground up as the platform\'s sole administrator.• Engaged Partners throughout implementation and post-implementation phases, driving enrollment of 259+ Partners representing 1,100 users within first six months of launching Worldpay University.• Managed infrastructure, UX/UI, and all platform administration for Worldpay University, ensuring seamless operations for Partners and employees globally across North America, Australia, New Zealand, and the UK.

Education

• University of Central Florida

  Bachelor of Arts - BA, Communications