Ronojoy Roy

Role: Head - Customer Contact Center at IDFC FIRST Bank
Location: Mumbai, IN
LinkedIn followers: 500 followers

OperationsView LinkedIn profile

About Ronojoy Roy

I am a results-driven CX and business leader with over 20 years of experience in banking…

Experience

Head - Customer Contact Center
IDFC FIRST Bank
Jul 2022 — Present

Education

University of Mumbai
Bachelor of Commerce - BCom
Indian School of Business
PGPMAX Executive MBA
S P Jain School of Global Management
Fintech program
International School of Business & Media
PGPBM, Marketing and Finance

Skills

Investments
Account Management
Branch Management
Business Development
Wealth Management
Cross Selling
Team Management
Strategic Financial Planning
Credit
Branch Banking
Market Research
Trade Finance
Mutual Funds
Commercial Banking
Retail Banking
Portfolio Management
Business Strategy
Banking
Equities
Core Banking
Loans
Sales
Management
Relationship Management
Mis
Insurance
Financial Planning

Contact information

Verified work emails, personal emails, and direct dials — unlocked in one click.

Work email
•••••@idfcfirst.bank.in
Personal email
•••••@•••••.com
Direct dial
+•• ••• ••• ••••

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Current company

IDFC FIRST Bank

Banking · 53K employees · Founded 2015 · Mumbai, Maharashtra, India

**Never share your password, OTP, UPI Pin, CVV etc with anyone.** Formed in December 2018 through the merger of infrastructure finance giant IDFC Bank and retail finance specialist Capital First, we commenced commercial banking operations in 2016. Our core principles: Vision: Building a world-class bank in India, driven by ethical, customer-friendly, digital, and socially responsible banking principles. Universal Bank: Offering a comprehensive range of services like Retail, MSME, Rural, Startups, Cash & Wealth Management, Deposits, Corporate & Government Banking, Working Capital, Trade Finance, and Treasury Solutions. Ethical Banking: We follow a 'Near and Dear' test, ensuring products are customer-friendly enough for employees to recommend to loved ones. We simplify legal jargon for clarity and offer 'ZERO FEE Banking' on all savings account services like SMS alerts, IMPS, RTGS, NEFT, ATM withdrawals, and more, making it India’s 1st & only bank to do so. Customer-Friendly Banking: IDFC FIRST Bank credits monthly interest on savings accounts, offers lifetime-free credit cards with non-expiring rewards and transparent fees. Technology-led Banking: Seamless services across mobile, branches, internet banking, call centres, & relationship managers. Our mobile app, with 250+ features, is rated 4.8 on Google Play & the App Store. Global rating agency Forrester ranked it India’s best & among the world’s top 20 for two consecutive years. Social Good Banking: Focusing on financial inclusion, we serve 40M+ customers, with 16M lifestyle improvement loans,15M loans to 4.3M women entrepreneurs, 6.5M vehicle loans, 1M each for sanitation & livelihood, 300K SME, and 100K home loans. ESG Goals: We hold high ESG scores, demonstrating our commitment to financial inclusion & social responsibility. Creating a new-age, ethical and world-class institution for India is a privilege for its employees.

idfcfirst.bank.in

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About Ronojoy Roy

Experience

Head - Customer Contact Center

Education

University of Mumbai

Indian School of Business

S P Jain School of Global Management

International School of Business & Media

Skills

Find verified contacts for anyone on LinkedIn