Nichelle Arnold
Client Care Manager at USAFact, Inc.
- Role
- Client Care Manager at Usafact, Inc
- Location
- Inglewood, CA, US
- LinkedIn followers
- 500 followers
Experience
Client Care Manager
Apr 2013 — Present · Golden, CO, US
I am responsible for maintaining a high level of client satisfaction by providing the client with the best possible experience by serving as a client advocate, driving client solution adoption and training, and creating a strong partnership between the client and USAFact.I act as the starting point for clients and applicants, providing information regarding client demographics and results, investigating customer complaints utilizing the database, troubleshooting client issues by working with production staff, vendors, and management to ensure screening programs run efficiently.I provide account management, project management, outcomes management, and relationship building of an assigned customer base. I am responsible for full account management including, client retention, driving client satisfaction, generating additional revenue from assigned clients, and demonstrating/training our product set.
Education
University of Phoenix
Bachelor of Business Administration - BBA
2017 — 2021
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