Ronnie Roy
Technical Services Analyst | Payments - Product Quality | M.B.A | B.Eng(Honours)
- Role
- Technical Services Analyst at Linkedin
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Ronnie Roy
Detail-oriented Technical Services Analyst with 8+ years of experience in product operations and technical support, specializing in payments systems. Proven expertise in triaging bugs, debugging complex issues, and collaborating with engineering teams to drive timely resolutions. Adept at using tools like Jira, Salesforce, Oracle Service Cloud, Dynamics 365 and internal debugging platforms to analyze root causes and streamline support workflows. Passionate about improving customer experience through data-driven problem solving and cross-functional collaboration.
Experience
Technical Services Analyst
Jan 2025 — Present · Bengaluru, IN
LinkedIn Business Platform - Payments | Clientele : Consumer, Enterprise and Strategic-Review and triage escalated cases related to payments, promotions, and refund errors from frontline support and sales teams-Debugging and analyzing payment related errors from Bill Desk, PayPal, Adyen-Use internal tools to trace call tree IDs and debug API responses to identify root causes-Document findings and raise detailed Jira tickets to core engineering teams for resolution-Liaise with engineering, product, and QA teams to ensure timely fixes and communicate updates to stakeholders-Maintain high standards of documentation and case hygiene to support audit and compliance needs-Contributed to reducing average resolution time by 20% through improved triage workflows-Supported product launches and feature rollouts by coordinating with engineering and support teams-Monitored performance metrics and user feedback to identify bugs and usability issues-Created internal documentation and FAQs to assist support teams in resolving common issues-Participated in sprint planning and retrospectives to align operations with product goals.
Education
Middlesex University
Bachelor of Engineering (B.Eng.) Honours, Computer Communication & Networks
2014 — 2015
Coventry University London
Master of Business Administration (M.B.A.), Global Business
2015 — 2016
Indian Language School
High School, PCM + Informatics Practices
2006 — 2007
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.