Ronnie Raley
Senior Manager-IT Infrastructure - Strategic Business Alignment, Process Improvement, & Technical Service Excellence
- Role
- IT Infrastructure Manager at Brock Group
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Ronnie Raley
Seasoned Information Technology (IT) professional, with extensive experience in the management of service delivery within critical production environments. Proven track record of excellent service delivery management, achieving organizational objectives through the deliverance of high quality performance and service. Strong expertise in vendor management and administration of Service Level Agreements related to contracted services. Adept at budget control and headcount management, monitoring profitability and providing Key Performance Indicator reports Strong interpersonal skills, able to build solid working relationships with stakeholders at all levels.
Experience
IT Infrastructure Manager
May 2018 — Present · Houston, TX, US
Education
The University of Georgia
Athens, GA, Journalism
1994 — 1997
Skills
- Customer Relationship Management
- Sdlc
- Ticketing Systems
- Data Center
- Disaster Recovery
- Process Change
- Crm
- Itil
- Outsourcing
- Cloud Computing
- Iso
- Business Process Improvement
- Incident Handling
- Risk Assessment
- Team Leadership
- Sharepoint
- Active Directory
- Profit & Loss
- IT Outsourcing
- IT Service Management
- Change Management
- Service-Level Agreements (Sla)
- Program Management
- IT Operations
- Process Improvement
- IT Management
- Security
- Enterprise Architecture
- Incident Management
- Business Process
- Weight Gain
- Integration
- Sla
- Data Analysis
- Vendor Management
- Customer Relationship Management (Crm)
- IT Strategy
- Change Control
- Infrastructure Management
- Service Delivery
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