Ronnie Gibbs

About Ronnie Gibbs

Accomplished and solutions-focused professional with proven success driving change management and operational excellence by managing the implementation and adoption of Salesforce solutions. Adept at engaging with key stakeholders to elicit business and user requirements, identify knowledge gaps, and create comprehensive training programs. Leverage technical acumen to communicate with developers and support teams throughout the project life cycle, advising on product improvements and managing escalated issues to a successful resolution. Build and motivate high-performing teams of internal and contracted resources, ensuring adherence to quality standards, project & training schedules, and overall business goals.

Experience

1. Salesforce Change Manager

   Camping World

   Jul 2025 — Present

   Serve as the primary liaison between Salesforce technical teams and non-technical end users, ensuring clear, accessible communication of system changes and updates- Develop, update, and maintain comprehensive training documentation tailored to a wide range of user skill levels, with a focus on clarity and user adoption.Design and facilitate engaging virtual training sessions to drive user understanding, confidence, and excitement around new Salesforce features and processes- Champion user experience improvements within Salesforce, gathering feedback and advocating for enhancements that simplify workflows and maximize productivity.Foster a culture of continuous learning and positive change by promoting best practices, sharing tips, and encouraging user engagement across the organization- Collaborate with cross-functional teams to identify change impacts, anticipate user needs, and proactively address potential challenges- Leverage experience with digital adoption tools such as Spekit to deliver in-app guidance and support, accelerating user onboarding and ongoing learning.

Education

• Texas Wesleyan University

  General Studies